We decided to start offering this service because so many friends and family have come to us saying, "I need a new computer." Frequently, they don't. The computer they have is just fine for what they do but it needs a little tuning or a little more memory now that it has more than the store demo software on it. Another frequent occurance is that they get the horrifying news from some computer store lacky that "The power supply is gone, you need a new computer." and darned if the store doesn't have just the perfect model on sale! If you got that diagnosis and you are moderately handy, you can replace a power supply or find someone who will do it for a lot less than a good new computer... Note the qualifier "good".